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How sl998 Handles Your Personal Data

Your account data — including your registered wallet details for DANA, OVO, or GoPay — is held under a clear set of rules. This page explains what we collect, why we collect it, and what rights you hold over that information.

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sl998 How sl998 Handles Your Personal Data
DATA HANDLING

How We Protect and Manage Your Information

Security and transparency are the two pillars of how we handle account data at sl998. Every data practice below is applied consistently across all accounts, regardless of which local payment method you use.

Encryption in Transit

All data exchanged between your device and sl998 — including wallet credentials for DANA, OVO, and GoPay — travels over an encrypted connection. We use SSL across every access path, mobile or desktop.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can review and adjust cookie preferences from the consent banner or your account settings at any time.

Data Retention

Account data is kept for as long as your account remains open. After closure, we retain only what applicable law in your eligible region requires, then delete or anonymise the rest on a rolling schedule.

Requesting Changes

To correct, export, or delete your personal data, contact support from your registered email. We will confirm receipt and process the request in line with the rules that apply in your region.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is stored, want to request a copy of your records, or need to report a concern, our support team handles privacy requests directly. We aim to respond to all data-related queries within a reasonable timeframe. Availability depends on your region and local law.

Live Chat Open the chat widget from any page in the lobby. Our team handles data and account queries around the clock for supported Indonesia regions.
Email Support Send your privacy request to our support address from your registered email. Include your account username so we can locate your records quickly.
Account Settings Some data preferences — including cookie consent and marketing contact — can be managed directly inside your account settings without contacting support.

Privacy Questions We Hear Most

These are the questions our account holders ask most often about data, cookies, and their rights under this policy.

We collect your name, contact details, and the e-wallet identifiers you register — such as your DANA, OVO, or GoPay account number. We also log session and device data needed to keep your account secure.

Transaction data is shared only with the payment processor handling your transfer. We pass the minimum information needed to complete the transaction and do not share it with advertisers or unrelated third parties.

We retain your data for the period required by applicable law in your eligible region after account closure. Once that period ends, your records are deleted or anonymised on our standard schedule.

Contact our support team by email from your registered address and ask for a data export. Include your account username. We will locate your records and send a copy within the timeframe required by your region's rules.

Yes. Send a deletion request to support from your registered email. We will process it subject to any legal retention obligations that apply in your eligible region — some records may need to be kept for a defined period.

We use session cookies for login continuity and analytics cookies to improve the lobby experience. You can manage your cookie preferences from the consent banner on your first visit or inside your account settings at any time.

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